Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David
2,762 ratings by Goodreads
Language: English
Published by McGraw Hill, 2013
- Hardcover
- Used
Seller: Goodwill Southern California, Los Angeles, CA, U.S.A.Goodwill Southern California
5-star seller
AbeBooks seller since December 20, 2017
Hardcover
Condition: Used - Good
US$ 7.00
US$ 3.00 shipping
Ships within U.S.A.
Quantity: 1 available
Add to basketItem description from seller
Hardcover Book. Includes dustjacket.
Seller Inventory # LACV.007183060X.G
- Title
- Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
- Author
- Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David
- Publisher
- McGraw Hill
- Publication year
- 2013
- Condition
- good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 007183060X
- ISBN 13
- 9780071830607
- Edition
- 2nd Edition
In this UPDATED SECOND EDITION (first edition titled "Crucial Confrontations"), you'll learn how to hold anyone accountable, master performance discussions, and get results.
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
"Synopsis" may belong to another edition of this title.
About the Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millionsof people worldwide and have worked with more than 300 of the Fortune 500 companies.
For more information, visit www.vitalsmarts.com.
"About the title" may belong to another edition of this title.
Goodwill Southern California
Los Angeles, CA, U.S.A.
5-star seller
AbeBooks seller since December 20, 2017
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 3.00 | US$ 6.50 |
Payment methods
Store description
Goodwill Southern California - We are a 501(c)(3) nonprofit organization whose mission is to help transform lives through the power of work. Goodwill Southern California serves individuals with disabilities or other vocational disadvantages and local businesses seeking qualified employees by providing education, skills training, work experience and job placement.
In addition to our retail stores located throughout Southern California and in the Inland Empire, we also provide jobs and services such as secure shredding, e-recycling (computers and electronics), packaging and assembling, post retail recycling, etc. If you would like to know more about our company, our services, partnership opportunities or to make a donation, please either visit our website goodwillsocal.org, or contact us at our toll-free number, 1 (888) 4 GOODWILL.
Thank you for your support of our mission to help others.
Specialty
Used BooksSeller's business information
Goodwill Industries of Southern California
342 N San Fernando Rd
Los Angeles, CA U.S.A. 90031