When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

About the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.

"About this title" may belong to another edition of this title.

Store Description

We are a long time (15 year) on-line used book store. We endeavor to have a wide variety of books both hard and soft cover but specialize in unusual, rare, unique and specialized books. We are committed to customer satisfaction and quality. We ship promptly with all books being shipped in boxes.

Visit Seller's Storefront

Seller's business information

Pink Casa Antiques
KY, U.S.A.

Sale & Shipping Terms

Terms of Sale

Shipping Terms

All books are wrapped in plastic and shipped in a cardboard box. All books shipped within the US come with tracking. Books are shipped using USPS Media Mail, unless seller requests and pays for USPS Priority Mail.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 4.99	US$ 7.99

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.