Crucial Conversations: Tools for Talking When Stakes are High

Patterson, Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al

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ISBN 10: 0071401946 ISBN 13: 9780071401944
Published by McGraw-Hill Contemporary, 2002
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Synopsis:

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

About the Author:

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.

"About this title" may belong to another edition of this title.

Bibliographic Details

Title: Crucial Conversations: Tools for Talking ...
Publisher: McGraw-Hill Contemporary
Publication Date: 2002
Binding: Soft cover
Condition: acceptable

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Patterson, Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al
Published by McGraw-Hill Contemporary, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Published by McGraw-Hill, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Al Switzler,Ron McMillan,Joseph Grenny,Kerry Patterson
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Softcover. Condition: Very Good. No Jacket. The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. Solid binding. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Seller Inventory # 123762065

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paperback. Condition: Very Good. All orders ship by next business day! This is a used book. Grade 3 out 5 points. Book has wear on cover and pages. May have personalized notes/names, stickers/labels. Has no markings on pages. May not include extra materials like access codes, CDs, accessories, etc. We are a small company and very thankful for your business! Seller Inventory # 4CNZE9000676

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Patterson, Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al
Published by McGraw-Hill Contemporary, 2002
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