Crucial Conversations: Tools for Talking When Stakes are High

KERRY PATTERSON, JOSEPH GRENNY, RON MCMILLAN, AL SWITZLER, STEPHEN R. COVEY

ISBN 10: 0071401946 / ISBN 13: 9780071401944

Published by McGraw-Hill June 2002, 2002

About this Item

General reader wear to the corners, edges, and cover. The covers/corners have some creasing. The pages show some general reader wear as well. The book is in good condition with some normal reader wear. There is hi-lighting to the text. Stock photos may not look exactly like the book.

Seller Inventory # 1212554

Bibliographic Details

• Title: Crucial Conversations: Tools for Talking When Stakes are High
• Publisher: McGraw-Hill June 2002
• Publication Date: 2002
• Language: English
• ISBN 10: 0071401946
• ISBN 13: 9780071401944
• Binding: Trade Paperback
• Condition: Good - Cash
• Seller catalogs:
  • Business

About this title

Synopsis

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Keep listening when others blow up or clam up
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

About the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.