A Culture of Service . Creating Customer Service That Lasts

Two things ultimately separate successful organizations from all others - leadership and customer service. A Culture of Service shows you how to create an atmosphere where customers will be loyal to your organization. This book is about practical application of how to deliver the right service for your clients. Drawing from his experience with Disney and several other organizations, David Reed has provided a great guide that can be implemented by every person on your team. Once you read A Culture of Service, you'll want to provide a copy for each team leader, supervisor, manager and others responsible for taking care of your customers.

David Reed served with Andersen Consulting, Exxon, and Walt Disney World and is currently President of Customer Centered Consulting. Using his unique ability to combine technical information with outstanding interpersonal skills, David has made his mark on the business community by teaching companies of all sizes how to enhance organizational effectiveness and increase customer service. Well-known as a speaker and trainer in corporate America, David also has been a featured guest and expert on programs and panels exploring various customer service issues. He is the co-author of Monday Morning Customer Service.