Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Bibliographic Details

Title: A Culture of Service : Creating Superior Customer Service that Lasts!
Publisher: Customer Centered Consulting Group, Incorporated
Publication Date: 2005
Language: English
ISBN 10: 0976249316
ISBN 13: 9780976249313
Binding: Soft cover
Condition: Very Good
Weight: 2 pounds

About this title

Synopsis

In a day when your great product or service ideas can be duplicated by an organization across the street or halfway around the world, the level of service provided by every member of your team is critical. It is much more time consuming for your competitor to copy a positive culture of customer service than it is to duplicate a product or service. A Culture of Service will help guide any organization through the process of creating a culture where serving others, both internally and externally, will become a natural way of doing business.

About the Author

Prior to founding Customer Centered Consulting Group, Inc., David Reed served with Andersen Consulting, Exxon, and Walt Disney World. Using his unique ability to combine technical information with outstanding interpersonal skills, David Reed has made his mark on the business community by teaching companies of all sizes how to enhance organizational effectiveness and increase customer service. David resides in Frisco Texas and travels throughout the country, helping schools, churches, corporations, and government agencies identify their strengths and weaknesses. Then, by working with leadership teams and teaching simple processes, he helps organizations create and implement common-sense solutions to their problems. Well-known as a speaker and trainer in corporate America, David also has been a featured guest and expert on programs and panels exploring various customer service issues.

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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Better World Books Marketplace, Inc.
55740 Currant Road, Mishawaka, IN, 46545, U.S.A.

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