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Bibliographic Details

Title: Customer-Centered Reengineering : Remapping for Total Customer Value
Publisher: McGraw-Hill School Education Group
Publication Date: 1994
Language: English
ISBN 10: 0786302984
ISBN 13: 9780786302987
Binding: Hardcover
Condition: Good
Weight: 1.023 pounds

About this title

Synopsis

Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe."

About the Author

Edwin T. Crego, Jr. is managing director of the TQS Group in Chicago.

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