Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results

Naumann, Earl; Hoisington, Steven H.

ISBN 10: 0873894901 / ISBN 13: 9780873894906

Published by Asq Pr, 2000

About this Item

Hard cover. Minor cover and page wear.

Seller Inventory # 029715

Bibliographic Details

• Title: Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results
• Publisher: Asq Pr
• Publication Date: 2000
• Language: English
• ISBN 10: 0873894901
• ISBN 13: 9780873894906
• Binding: hardcover
• Condition: Very Good
• Weight: 33 ounces

About this title

Synopsis

Customer Centered Six Sigma provides readers with a fundamental, yet comprehensive, approach to thoroughly involving customer requirements into all aspects of your organization's business. This book offers a very basic understanding of the Six Sigma initiative, placing heavy emphasis on the consideration and implementation of customer input throughout the process. The authors present a high-level review of basic Six Sigma tools for gathering customer requirements, conducting customer satisfaction surveys, and managing organizational processes and opportunities based upon customer input. The entire book discusses the involvement and alignment of the customer with the organization's processes and culture. Each chapter's points are reinforced with case-studies which emphasize key lessons learned.