Customer Centered Six Sigma : Linking Customers, Process Improvement and Financial Results

Naumann, Earl, Hoisington, Steven H.

ISBN 10: 0873894901 / ISBN 13: 9780873894906

Published by Quality Press, 2001

About this Item

Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Seller Inventory # 2571298-75

Bibliographic Details

• Title: Customer Centered Six Sigma : Linking Customers, Process Improvement and Financial Results
• Publisher: Quality Press
• Publication Date: 2001
• Language: English
• ISBN 10: 0873894901
• ISBN 13: 9780873894906
• Binding: Hardcover
• Condition: Good
• Weight: 1.66 pounds

About this title

Synopsis

Customer Centered Six Sigma provides readers with a fundamental, yet comprehensive, approach to thoroughly involving customer requirements into all aspects of your organization's business. This book offers a very basic understanding of the Six Sigma initiative, placing heavy emphasis on the consideration and implementation of customer input throughout the process. The authors present a high-level review of basic Six Sigma tools for gathering customer requirements, conducting customer satisfaction surveys, and managing organizational processes and opportunities based upon customer input. The entire book discusses the involvement and alignment of the customer with the organization's processes and culture. Each chapter's points are reinforced with case-studies which emphasize key lessons learned.