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Bibliographic Details

Title: Customer-Centered Supply Chain Management : A Link-by-Link Guide
Publisher: AMACOM
Publication Date: 1998
Language: English
ISBN 10: 0814404081
ISBN 13: 9780814404089
Binding: Hardcover
Condition: Very Good
Weight: 1.389 pounds

About this title

Synopsis

CUSTOMER-CENTERED SUPPLY CHAIN MANAGEMENT A Link-by-Link Guide

In today's environment of globalism and blink-of-the-eye technological change, manufacturing companies must constantly ask themselves these tough questions:

-- Do we have the best suppliers at the lowest possible prices? -- Are we getting and sending materials as quickly as possible? -- Can the voices of our customers be heard in our processes? -- Are customers satisfied with our products?

Transforming a company's 'supply chain' into an optimally efficient, customer-satisfying process is one of the most crucial challenges of our day. This book provides a pragmatic, step-by-step guide to transforming a supply chain. In great detail, it provides a complete 'bridge' to facilitate change:

creating outcome-driven tasks and processes * retooling the structure and business strategy of the organization * setting up effective people/responsibility charts * incorporating technology for maximum benefit * creating performance-based rewards * measuring results FRED A. KUGLIN (Dallas, TX) is a Lead Client Partner at AT&T Solutions. An expert in start-up operations, logistics, and supply chain management, he has worked internationally with companies that include EDS, A.T. Kearney, and Frito-Lay.

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Better World Books is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised over $35 million for libraries and literacy, donated over 38 million books, and reused or recycled more than 475 million books.

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