The Customer Comes Second

Rosenbluth, Hal

ISBN 10: 0688132464 / ISBN 13: 9780688132460

Published by Harper Perennial, 1994

About this Item

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Bibliographic Details

• Title: The Customer Comes Second
• Publisher: Harper Perennial
• Publication Date: 1994
• Language: English
• ISBN 10: 0688132464
• ISBN 13: 9780688132460
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

The secret of Hal Rosenbluth's success, and his company's, is actually very simple. He concentrates on his employees first and his customers second. The formular works. Rosenbluth Travel was named one of the top ten in The 100 Best Companies to Work For In America, and happy customers have quickly transformed a small family business into a global industry leader, grossing over 1.5 billion annually.

In The Customer Comes Second, Rosenbluth Travel's CEO and entrepreneurial genius, Hal Rosenbluth, reveals new ideas for hiring, performance reviews, technology innovation, and creative compensation. He shows how to build highly effective teams, inspire loyalty, and turn your workplace into a hotbed of creativity where people produce truly incredible results.

Find out why this book is causing such a stir; how it can transform you and your company. By the way, your customers will love it.

About the Author

Hal Rosenbluth's company has been profiled in many of the nation's leading publications, including The Wall Street Journal,the Harvard Business Review,and Inc. magazine.

Diane McFerrin Peters is director of corporate communications for Rosenbluth Travel. Both are popular lecturers.