The Customer Comes Second
Language: English
Published by William Morrow & Co, 1992
- Hardcover
- New
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Seller Inventory # 0688114660
- Title
- The Customer Comes Second
- Author
- Rosenbluth, Hal F.; Peters, Diane McFerrin
- Publisher
- William Morrow & Co
- Publication year
- 1992
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0688114660
- ISBN 13
- 9780688114664
A businessman outlines his surprising formula for success--concentrate on employees first and customers second, thus creating a healthy working environment and ultimately boosting customer service to new levels. 100,000 first printing. $100,000 ad/promo. First serial, World, Inc.
"Synopsis" may belong to another edition of this title.
About the Author
Hal Rosenbluth's company has been profiled in many of the nation's leading publications, including The Wall Street Journal,the Harvard Business Review,and Inc. magazine.
Diane McFerrin Peters is director of corporate communications for Rosenbluth Travel. Both are popular lecturers.
"About the title" may belong to another edition of this title.
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