Your Customer Compass: A Leader's Guide to Solid Multi-Directional Business Success

“Your Customer Compass” is a navigation tool to help you as you travel to the next level as a leader. The path to leadership excellence is difficult for many reasons, one of which is the large number of stakeholder bridges you need to build. If you construct your bridges successfully, two-way traffic flows easily, and clear communication and cooperation abound. The subtitle of this book speaks to our focus: A Leader’s Guide to Solid Multi-Directional Business Success. There are four main directions in which you must excel as a leader. Many leaders are only successful in one or two directions, and ultimately do not succeed in growing their leadership careers. It is critical to be successful in all four of the directions identified in Your Customer Compass. You can better do this if you have your bearings. That is what a compass is for. This is an opportunity to take a hard look at your strengths and weaknesses in building bridges with stakeholders. In Your Customer Compass, you will explore key questions, including:Who is my customer? What do they want? How can I best make them happy? What is in it for me?

Daniel Mueller is one of the earliest and most active pioneers of the executive coaching industry. As of 2020, he has provided executive coaching for more than 1,525 CEOs and executives, delivered 50,000+ hours of one-on-one executive coaching, and been privileged to witness major transformation in the lives of most clients. 
Passionate about serving leaders at every level, Daniel is dedicated to helping executives become more effective in all aspects of their personal and professional lives. Prior to specializing in executive coaching, he was CEO of a management training company, a business advisory firm, and an organizational development consultancy--all three of which heavily influenced his unique approach to executive coaching. 
In addition to drawing on these disciplines, Daniel has extensive training in the behavioral sciences, behavioral psychology, and executive career counseling. An avid student of executive leadership, he regularly speaks and publishes on subjects critical to executive peak performance. He also provides training for professional leadership, career, and life coaches, and has a sub-specialty and passion around coaching faith-based leaders of non-profits.
Since his first executive coaching engagement in 1987, Daniel knew he had found his calling, and had a meteoric rise to the top of the emerging executive coaching profession. However, the more outwardly successful Daniel became, the greater the internal pain grew of feeling like an imposter. He chose to numb this pain with alcohol, which led him into recovery for alcoholism--his sobriety date is March 4, 1996. This story of amazing success, total failure, and complete redemption has led to one of his favorite sayings: "I coach from a place of weakness, not strength." From the wreckage emerged a tried-and-true methodology for helping any executive grow to the next level--if they are willing to do what it takes.