Customer Experience Analytics
Language: English
Published by MC Press, LLC, US, 2011
- Softcover
- New
Seller: Rarewaves USA, HEBRON, KY, U.S.A.Rarewaves USA
AbeBooks seller since June 10, 2025
Condition: New
US$ 25.72
Quantity: Over 20 available
Add to basketItem description from seller
Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy.
Seller Inventory # LU-9781583473443
- Title
- Customer Experience Analytics
- Author
- Arvind Sathi
- Publisher
- MC Press, LLC, US
- Publication year
- 2011
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1583473440
- ISBN 13
- 9781583473443
- Item weight
- 190 grams
Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy.
"Synopsis" may belong to another edition of this title.
About the Author
Arvind Sathi is a member of IBM's Academy of Technology.
"About the title" may belong to another edition of this title.
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