The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive
Language: English
Published by Andrew Reise Consulting, 2011
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Very good
US$ 3.50
Quantity: 1 available
Add to basketItem description from seller
Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
Seller Inventory # 00079645878
- Title
- The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive
- Author
- Arthur, Dan
- Publisher
- Andrew Reise Consulting
- Publication year
- 2011
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0578089106
- ISBN 13
- 9780578089102
"Synopsis" may belong to another edition of this title.
About the Author
Jeff is currently a Sr. Partner and EVP with Andrew Reise Consulting. During his career, he has started and operated three companies. Insight to his thinking can be found in his life motto, "Live life with a stubborn resolve to refuse the status quo in all things and experience every wonder from your own lens rather than by models previously conceived." He is married with two boys.
The team of authors who wrote the Customer Experience Fiasco were inspired after reading Patrick Lencioni's book called "Getting Naked". In Lencioni's book, his firm so closely parallels Andrew Reise that the leaders decided to write their book in a similar fashion to their author and consulting hero, Mr. Lencioni.
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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SBYB, Inc.
900 Knell Rd
Montgomery, IL U.S.A. 60538
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