Customer Mania!: It's Never Too Late to Build a Customer - Focused Company
Blanchard, Ken; Ballard, Jim; Finch, Fred
Language: English
Published by Simon & Schuster Audio, UNITED STATES, 2004
- Used
Seller: The Yard Sale Store, Narrowsburg, NY, U.S.A.The Yard Sale Store
AbeBooks seller since July 11, 2005
Condition: Used - Good
US$ 8.53
Quantity: 1 available
Add to basketItem description from seller
5 AUDIO CD set withdrawn from the library collection. Library sticker and stamp. Each audio cd is polished for your satisfaction. Enjoy this Audio CD performance.
Seller Inventory # 140201503210003
- Title
- Customer Mania!: It's Never Too Late to Build a Customer - Focused Company
- Author
- Blanchard, Ken; Ballard, Jim; Finch, Fred
- Publisher
- Simon & Schuster Audio, UNITED STATES
- Publication year
- 2004
- Condition
- Good
- Binding
- AUDIO CD
- Language
- English
- ISBN 10
- 0743539788
- ISBN 13
- 9780743539784
- Seller catalogs
- CORRECTED
In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:
? Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.? Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.
? Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.
? Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.
From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers.
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About the Author
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The Yard Sale Store
Narrowsburg, NY, U.S.A.
AbeBooks seller since July 11, 2005
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 5.97 | US$ 9.95 |
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Janie and John, are a couple of seniors, passionate about the book business, and anxious for your satisfaction. We pride ourselves on customer service. Your media is always tested and polished prior to shipping for a smooth quality performance. All books are professionally wrapped and promptly shipped. We look forward to the opportunity to serve you.
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The Yard Sale Store, Inc.
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Lawrence, NY U.S.A. 11559
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