Customer Mania!: It's Never Too Late to Build a Customer - Focused Company

Blanchard, Ken; Ballard, Jim; Finch, Fred

ISBN 10: 0743539788 / ISBN 13: 9780743539784

Published by Simon & Schuster Audio, UNITED STATES, 2004

About this Item

5 AUDIO CD set withdrawn from the library collection. Library sticker and stamp. Each audio cd is polished for your satisfaction. Enjoy this Audio CD performance!

Seller Inventory # 140201503210003

Bibliographic Details

• Title: Customer Mania!: It's Never Too Late to Build a Customer - Focused Company
• Publisher: Simon & Schuster Audio, UNITED STATES
• Publication Date: 2004
• Language: English
• ISBN 10: 0743539788
• ISBN 13: 9780743539784
• Binding: AUDIO CD
• Condition: Good
• Seller catalogs:
  • CORRECTED

About this title

Synopsis

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:

? Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.

? Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.

? Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.

? Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.

From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers.

About the Author

Jim Ballard has written a number of inspirational books, including Mind Like Water and What's the Rush? He has coauthored several popular books along with bestselling business guru Ken Blanchard. Teachings of the worldrenown author and yogi Paramahansa Yogananda inspired Jim to write this wave fable. Jim is a business consultant, hospice volunteer, and Big Brother. He lives in Amherst, Massachusetts. Please visit Jim's website at www.littlewave.org.