Customer Relationship Management Practices(Chinese Edition)

Paperback. Pub Date :2012-08-01 Chinese Northwestern University Press Information Title : Customer Relationship Management Practices 34.8 yuan Author : Liguo Yan . Liu Yi compiled Northwestern University Press Date :2012-08-01 9787561234129 weight : Editor nbsp; nbsp; nbsp; nbsp; higher education Twelfth Five-Year plan materials : customer Relationship Management practices based on competency-based to knowledge -based customer relationship management as the main line . the ability to post secondary training for vocational qualifications . professional qualifications required from professional responsibilities and job skills to construct teaching system. forming distinctive modular teaching . In addition . the book can be divided into two parts. the first part is the professional capability to m...