The Customer Satisfaction on Debit Card | A case study on Standard Bank Limited,Khulna, Bangladesh

Al Jamal Mustafa Shindaini (u. a.)

ISBN 10: 3848430347 / ISBN 13: 9783848430345

Published by LAP Lambert Academic Publishing, 2012

About this Item

The Customer Satisfaction on Debit Card | A case study on Standard Bank Limited,Khulna, Bangladesh | Al Jamal Mustafa Shindaini (u. a.) | Taschenbuch | Englisch | LAP Lambert Academic Publishing | EAN 9783848430345 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.

Seller Inventory # 106588201

Bibliographic Details

• Title: The Customer Satisfaction on Debit Card | A case study on Standard Bank Limited,Khulna, Bangladesh
• Publisher: LAP Lambert Academic Publishing
• Publication Date: 2012
• Language: English
• ISBN 10: 3848430347
• ISBN 13: 9783848430345
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 223W x 149H x 12D millimeters 223 millimeters width by 149 millimeters height by 12 millimeters depth
• Weight: 118 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

Contemporary business world is very much competitive and the success in the competition is achieved mainly through giving satisfaction to the ultimate consumer. In service oriented industry, it is very difficult to set a standard rule to satisfy customers. Several factors influence customer’s decision making to take the service from an organization. The banking industry is a service industry; it provides the customer various financial services. So a banking organization must be keen in identifying the factors which influence their decision in taking the financial service. Thus the bank also needs to know the perception and satisfaction level of the customers about their performance. The present study is about an analysis of the customers’ satisfaction on Debit Card of Standard Bank Limited, Khulna, Bangladesh.

About the Author

Al Jamal Mustafa Shindaini has obtained his Masterand Graduate degree in Sociology from DhakaUniversity, Bangladesh in 2006 and 2004 respectively.He is working as a Lecturer of General Education inDepartment of Business Administration, NorthernUniversity Bangladesh (NUB). He is the convener ofNUB Press and Media Committee.