Title: Customer Satisfaction: How to Maximize, Measure, and Market Your Company's "Ultimate Product
Publisher: Amacom Books
Publication Date: 1989
Language: English
ISBN 10: 0814459447
ISBN 13: 9780814459447
Binding: Hardcover
Condition: Good
Weight: 13 ounces

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Stresses the importance of customer satisfaction, tells how to improve customer relations, and explains how to obtain feedback

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