Title: Customer Satisfaction : How to Maximize, Measure, & Market Your Company's "Ultimate Product"
Publisher: AMACOM, New York, NY, U.S.A.
Publication Date: 1989
Language: English
ISBN 10: 0814459447
ISBN 13: 9780814459447
Binding: Hard Cover
Condition: Very Good
Dust Jacket Condition: Very Good

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Stresses the importance of customer satisfaction, tells how to improve customer relations, and explains how to obtain feedback

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