Customer Satisfaction Measurement for ISO 9000: 2000
Language: English
Published by Routledge, 2017
- Hardcover
- New
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- Title
- Customer Satisfaction Measurement for ISO 9000: 2000
- Author
- Self, Bill; Roche, Greg
- Publisher
- Routledge
- Publication year
- 2017
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1138464457
- ISBN 13
- 9781138464452
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.
"Synopsis" may belong to another edition of this title.
About the Author
Nigel Hill, Bill Self, Greg Roche
"About the title" may belong to another edition of this title.
Biblios
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