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Bibliographic Details

Title: Customer Satisfaction Measurement for ISO 9000: 2000
Publisher: Taylor & Francis Group
Publication Date: 2001
Language: English
ISBN 10: 0750655135
ISBN 13: 9780750655132
Binding: Soft cover
Condition: Good
Weight: 0.551 pounds

About this title

Synopsis

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.

About the Author

Nigel Hill, Bill Self, Greg Roche

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Better World Books is the world?s leading socially conscious online bookseller and has sold over 100 million books. Each sale generates funds for global literacy. We offer low prices, fast shipping, and have a 100% money back guarantee.

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Better World Books Ltd
Better World Books, Third Floor, One London Square, Cross Lanes, Guildford, GU1 1UN, United Kingdom

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