Customer Satisfaction & Service Quality in Libraries

Customer Satisfaction and Service Quality in Libraries is a text book specially written for students, teachers and practicing librarians. However, it includes a very comprehensive review of existing research in the field which will be beneficial for researchers in the discipline of Library and Information Sciences. Customer service is increasingly significant in this competitive age and the contents particularly examine customer satisfaction in relation to service quality in libraries.

Dr. Chaminda Jayasundara holds DLit et Phil in Information Science from the University of South Africa and MSc in Information Management from the University of Sheffield in the United Kingdom. He is currently the Head of Fiji National University Library and Information services and an Adjunct Lecturer of Fiji National University.