Ms. Evenson is a freelance writer specializing in organizational psychology in the workplace the roles and behaviors of customers, employees, and management. She has written two books, Customer Service 101: Basic Lessons To Be Your Best and Customer Service 201: Managing Your People To Be Their Best, as well as numerous related magazine articles.

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Booktrolls LLC
9600 Bamboo Rd, None, Houston, TX, 77041, U.S.A.

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Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web
sites. If you're dissatisfied with your purchase (Incorrect Book/Not as
Described/Damaged) or if the order hasn't arrived, you're eligible for a refund
within 30 days of the estimated delivery date. If you've changed your mind about a
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Order quantity	4 to 8 business days	2 to 6 business days
First item	US$ 0.00	US$ 0.99

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