Customer Service Building Succ
Language: English
Published by Career Education, 2004
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Good
US$ 4.49
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # 00109355488
- Title
- Customer Service Building Succ
- Author
- Lucas, Robert W
- Publisher
- Career Education
- Publication year
- 2004
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0072938056
- ISBN 13
- 9780072938050
- Edition
- 3rd Edition
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
"Synopsis" may belong to another edition of this title.
About the Author
Robert W. Lucas (Orlando, FL) is an accomplished author and is a principal and managing partner in Global Performance Strategies, L.L.C.
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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SBYB, Inc.
900 Knell Rd
Montgomery, IL U.S.A. 60538
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