Customer Service: Building Successful Skills for the Twenty-First Century
Language: English
Published by Career Education, 2004
- Softcover
- Used
Condition: Used - Fair
US$ 5.00
Quantity: 1 available
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Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority.
Seller Inventory # S_461283842
- Title
- Customer Service: Building Successful Skills for the Twenty-First Century
- Author
- Lucas, Robert W
- Publisher
- Career Education
- Publication year
- 2004
- Condition
- Acceptable
- Binding
- paperback
- Language
- English
- ISBN 10
- 0072938056
- ISBN 13
- 9780072938050
- Edition
- 3rd Edition
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
"Synopsis" may belong to another edition of this title.
About the Author
Robert W. Lucas (Orlando, FL) is an accomplished author and is a principal and managing partner in Global Performance Strategies, L.L.C.
"About the title" may belong to another edition of this title.
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| Item | 4 to 14 business days | 2 to 6 business days |
|---|---|---|
| First item | US$ 3.75 | US$ 6.99 |
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