Customer Service: Building Successful Skills for the Twenty-First Century
Language: English
Published by Career Education, 2004
- Softcover
- Used
Seller: Gate City Books, GREENSBORO, NC, U.S.A.Gate City Books
AbeBooks seller since June 5, 2025
Condition: Used - Very good
US$ 6.78
Quantity: 1 available
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Used - Very Good: Item may have minor cosmetic defects.
Seller Inventory # GCM.39RF
- Title
- Customer Service: Building Successful Skills for the Twenty-First Century
- Author
- Lucas, Robert W
- Publisher
- Career Education
- Publication year
- 2004
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0072938056
- ISBN 13
- 9780072938050
- Edition
- 3rd Edition
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
"Synopsis" may belong to another edition of this title.
About the Author
Robert W. Lucas (Orlando, FL) is an accomplished author and is a principal and managing partner in Global Performance Strategies, L.L.C.
"About the title" may belong to another edition of this title.
Gate City Books
GREENSBORO, NC, U.S.A.
AbeBooks seller since June 5, 2025
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| Item | 4 to 7 business days | 1 to 3 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 13.00 |
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UsedSeller's business information
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