Title: Customer Service: Building Successful Skills for the Twenty-First Century
Publisher: Career Education
Publication Date: 2004
Language: English
ISBN 10: 0072938056
ISBN 13: 9780072938050
Binding: Soft cover
Edition: 3rd Edition
Condition: very_good

About this title

Synopsis

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

About the Author

Robert W. Lucas (Orlando, FL) is an accomplished author and is a principal and managing partner in Global Performance Strategies, L.L.C.

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