Customer Service: Building Successful Skills for the Twenty-First Century
Language: English
Published by Career Education, 2004
- Softcover
- Used
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
AbeBooks seller since June 20, 2025
Condition: Used - Good
US$ 5.32
Quantity: 1 available
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Fast Free Shipping – Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.
Seller Inventory # GWV.0072938056.G
- Title
- Customer Service: Building Successful Skills for the Twenty-First Century
- Author
- Lucas, Robert W
- Publisher
- Career Education
- Publication year
- 2004
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0072938056
- ISBN 13
- 9780072938050
- Edition
- 3rd Edition
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
"Synopsis" may belong to another edition of this title.
About the Author
Robert W. Lucas (Orlando, FL) is an accomplished author and is a principal and managing partner in Global Performance Strategies, L.L.C.
"About the title" may belong to another edition of this title.
Greenworld Books
arlington, TX, U.S.A.
AbeBooks seller since June 20, 2025
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Greenworldbooks
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