Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations). This item is unavailable.
Language: English
Published by Red Globe Press, 2001
- Softcover
- Used
Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks
5-star seller
AbeBooks seller since March 16, 2007
Unavailable
Softcover
Condition: Used - Fair
US$ 3.86
Item description from seller
A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration.
Seller Inventory # GOR014967888
- Title
- Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
- Author
- Hugh Willmott
- Publisher
- Red Globe Press
- Publication year
- 2001
- Condition
- Fair
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0333946073
- ISBN 13
- 9780333946077
- Item weight
- 354 grams
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
"Synopsis" may belong to another edition of this title.
About the Author
ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London.
IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
"About the title" may belong to another edition of this title.
Search results for Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
There are 3 more copies of this bookView all results