Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (CRISP FIFTY-MINUTE SERIES)

Haberer, JoAnn

ISBN 10: 0619259094 / ISBN 13: 9780619259099

Published by Crisp Pub Inc (edition Edition Unstated), 2004

About this Item

The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Workbook.

Seller Inventory # 0619259094-7-1-42

Bibliographic Details

• Title: Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (CRISP FIFTY-MINUTE SERIES)
• Publisher: Crisp Pub Inc (edition Edition Unstated)
• Publication Date: 2004
• Language: English
• ISBN 10: 0619259094
• ISBN 13: 9780619259099
• Binding: Paperback
• Edition: Edition Unstated.
• Condition: Fair

About this title

Synopsis

Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers. Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

About the Author

JoAnn Haberer has been a training program developer and college instructor for more than 20 years. She co-founded Action Training Systems, a company that designs and distributes training materials for firefighters. She has taught a wide range of college and in-service classes, including Employee Relations, Total Quality Management, and Customer Service. JoAnn co-authored "TQM: 50 Ways to Make It Work for You", a Crisp Fifty-Minute Guide. JoAnn has a BA degree in English from the University of Washington and an MA in Educational Psychology from the University of Colorado