Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Coscia, Stephen

ISBN 10: 1138412228 / ISBN 13: 9781138412224

Published by CRC Press, 2017

About this Item

Seller Inventory # 18378820808

Bibliographic Details

• Title: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
• Publisher: CRC Press
• Publication Date: 2017
• Language: English
• ISBN 10: 1138412228
• ISBN 13: 9781138412224
• Binding: Hardcover
• Edition: 5th or later Edition
• Condition: New

About this title

Synopsis

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

About the Author

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.