The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
Language: English
Published by AMACOM, 2013
- Softcover
- Used
Seller: Bay State Book Company, North Smithfield, RI, U.S.A.Bay State Book Company
AbeBooks seller since January 23, 2023
Condition: Used - Very good
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- Title
- The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
- Author
- Gallagher, Richard
- Publisher
- AMACOM
- Publication year
- 2013
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0814431836
- ISBN 13
- 9780814431832
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.
In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover:
- how to lean into criticism,
- how to avoid trigger phrases that can make bad situations worse,
- the secret to helping people feel heard,
- how to safely deliver bad news,
- and how to become immune to intimidation--among many other skills.
The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
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Bay State Book Company
North Smithfield, RI, U.S.A.
AbeBooks seller since January 23, 2023
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