Customer Service in Tourism and Hospitality - 2nd Edition
Simon HudsonLouise Hudson,
ISBN 10: 1911396455 ISBN 13: 9781911396451
Published by Goodfellow Publishers Limited, 2017
Used
Hardcover
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About this Item
Description:
This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9781911396451
Synopsis:
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
About the Author: Center of Economic Excellence (CoEE) Endowed Chair in Tourism and Economic Development, College of Hospitality, Retail and Sport Management,
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Bibliographic Details
Title: Customer Service in Tourism and Hospitality ...
Publisher: Goodfellow Publishers Limited
Publication Date: 2017
Binding: Hardcover
Condition: Very Good
Edition: 2nd Edition