The Customer Shouts Back!
Language: English
Published by Thompson Shore/Dog Ear Publishin, 2005
- Hardcover
- Used
Hardcover
Condition: Used - Very good
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Seller Inventory # S_451462181
- Title
- The Customer Shouts Back!
- Author
- Ross Shafer
- Publisher
- Thompson Shore/Dog Ear Publishin
- Publication year
- 2005
- Condition
- Very Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 1427607834
- ISBN 13
- 9781427607836
- Illustrator
- Ross Shafer
- Edition
- 2nd Edition
This book asserts that, in the post 9-11 economy, it's customer EMPATHY...no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004.
"Synopsis" may belong to another edition of this title.
About the Author
Ross Shafer is a six-time emmy award winning television writer who has also written and produced 14 human resource training films on customer service, leadership, and motivation. These days, he is a sought after speaker and seminar leader to top tier corporations and business associations. For more information go to: www.RossShafer.com
"About the title" may belong to another edition of this title.
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