Customer ferocious(Chinese Edition)

This is a guidance book teaching you how to be consumers protecting your own rights and seeing through the fraud tricks in shopping malls. It is also a bloody chapter of the old white-collar fighting against evils in workplace. The background of the story involves the well-known national large-scale electrical appliances chain enterprise and the industrial black-box operations all come out. The single female Luo Xiaofei applies for a large electrical appliances chain enterprise and is recruited into the division responsible for customer service work, mainly receives the users coming to the site for complaints. There, she faces every kind of tough users and uses various methods to deal with it. She is not only involved in the battle of wits, but also has to deal with the internal problems in a female-dominated Department, cope with the ""bright gun and dark sword "" from other departments, find the stool pigeon lurking in the company as well as circling around with consumers association and industry and commerce departments. Having experience the sharpening by various monstrous users, Luo Xiaofei realizes the hardships of social occupation workers and witnesses with her own eyes the performance of users with complaints.