Do you provide customers with ongoing visibility and reporting into your SLA performance?
How do you better orchestrate customer journeys using the existing marketing tech stack?
How does the business model of your organization affecting its contractual practices?
How good are you at promoting internal collaboration and communication between customers?
Is it about designing interventions in the customer lifecycle, in a way it actually works?
What are the key metrics related to your innovations performance or expected performance?
What do you know about your customers today that your customer would benefit from knowing?
What factors of lean manufacturing / philosophy relates with customers demand uncertainty?
What is fueling B2B companies growing interest and investments in customer experience?
What type of audit, log, or alert information will the provider send to the customer?
This Customer lifecycle management Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer lifecycle management challenges you're facing and generate better solutions to solve those problems.
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer lifecycle management investments work better.
This Customer lifecycle management All-Inclusive Self-Assessment enables You to be that person.
INCLUDES all the tools you need to an in-depth Customer lifecycle management Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer lifecycle management maturity, this Self-Assessment will help you identify areas in which Customer lifecycle management improvements can be made.
In using the questions you will be better able to:
Diagnose Customer lifecycle management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
Implement evidence-based best practice strategies aligned with overall goals.
Integrate recent advances in Customer lifecycle management and process design strategies into practice according to best practice guidelines.
Using the Self-Assessment tool gives you the Customer lifecycle management Scorecard, enabling you to develop a clear picture of which Customer lifecycle management areas need attention.
Your purchase includes access to the Customer lifecycle management self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
