Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides)

Pauline Rowson

ISBN 10: 0954804554 / ISBN 13: 9780954804558

Published by Rowmark Ltd, 2007

About this Item

Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

Seller Inventory # 7719-9780954804558

Bibliographic Details

• Title: Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides)
• Publisher: Rowmark Ltd
• Publication Date: 2007
• Language: English
• ISBN 10: 0954804554
• ISBN 13: 9780954804558
• Binding: Paperback
• Condition: Very Good

About this title

Synopsis

Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This book looks at: how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers' needs; how to develop an effective customer service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints and difficult customers and turn them into satisfied customers.

About the Author

Pauline Rowson lives in the UK and has helped countless organizations to improve their customer service skills. She is author of several marketing and self-help books and for many years ran her own successful marketing, PR and training company. She is a popular speaker at conferences and workshops and is also the author of the popular marine mystery series of crime and thriller novels.