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Bibliographic Details

Title: Dangerous Customer Service
Publisher: A & C Black Publishers Ltd 07/11/2011
Publication Date: 2011
Language: English
ISBN 10: 1408125021
ISBN 13: 9781408125021
Binding: Soft cover
Condition: Very Good

About this title

Synopsis

Dangerous Customer Service provides real help for real people in the real world.
This book guides managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that service into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential customer services including loyalty, training your customer and services across cultures.

About the Author

Impact Innovation is a business agency that specialises in helping clients come up with new ideas for products and services. Their clients include the BBC, Cadbury, GlaxoSmithKilne, Habitat, John Lewis, the RAC, Unilever and Tesco. In 2004 they won the Management Consultancy Association's (MCA) Gold Award for Change Management as a result of their Tesco Projects.

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