Dealing With Difficult People: 24 Lessons for Bringing Out the Best in Everyone

Dr. Rick Kirschner and Dr. Rick Brinkman are two of the world's most influential, and entertaining, communication and life management experts. Licensed holistic physicians, they have appeared on hundreds of television and radio programs and been featured in more than 200 newspapers, including the Wall Street Journal. "The Two Ricks" are coauthors of the bestselling audio and video tapes How to Deal with Difficult People, Telecare, and others, along with the bestselling books Dealing with People You Can't Stand, Dealing with Relatives, Life by Design, and Love Thy Customer. Their unique seminars and video training products have garnered rave reviews from clients including IBM, ATT, LucasFilm, Quaker Oats, the U.S. Army, and numerous other organizations.