Title: Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Publisher: Piatkus Books
Publication Date: 1999
Language: English
ISBN 10: 0749920513
ISBN 13: 9780749920517
Binding: Paperback
Edition: 2nd Edition
Condition: new

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About the Author

ROBERTA CAVA owns training companies in Canada, the United States, and Australia. Based in Australia, she offers 65 different seminars worldwide, including her favorite: “Dealing with Difficult People,” which has been presented to over 65,000 participants. She is a career counselor and Human Resource specialist.

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