Defining It Success Through The Service Catalog: A Management Guide

Rodrigo Flores,Bill Fine,Troy DuMoulin

ISBN 10: 9077212965 / ISBN 13: 9789077212967

Published by Rodrigo Flores, 2007

About this Item

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Bibliographic Details

• Title: Defining It Success Through The Service Catalog: A Management Guide
• Publisher: Rodrigo Flores
• Publication Date: 2007
• Language: English
• ISBN 10: 9077212965
• ISBN 13: 9789077212967
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

The Service Catalog is a fundamental It tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value It provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: * Services are made standard and rational, leading to lower costs and increased service availability * Standard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning * Controls over consumption of services are enhanced * The fulfillment of It services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects