Defining IT Success Through the Service Catalog -

Troy DuMoulin -

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ISBN 10: 9077212965 ISBN 13: 9789077212967

Published by Van Haren Publishing -, 2007

Language: English

Condition: Used - Good Soft cover

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Bibliographic Details

Title

Defining IT Success Through the Service Catalog -

Publisher

Van Haren Publishing -

Publication Date

2007

Language

English

ISBN 10

9077212965

ISBN 13

9789077212967

Binding

Soft cover

Condition

Good

Book Type

Book

Seller catalogs

About this title

Synopsis

The Service Catalog is a fundamental It tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value It provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: * Services are made standard and rational, leading to lower costs and increased service availability * Standard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning * Controls over consumption of services are enhanced * The fulfillment of It services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

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