The Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Language: English
Published by AMACOM, 2013
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
US$ 38.29
Quantity: 1 available
Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - Discover the hidden ways to raise your organizations' customer service experiences from ordinary to extraordinary.If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interestOffering sincere complimentsSharing unique knowledgeConveying authentic enthusiasmProviding pleasant surprisesDelivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary. …
Seller Inventory # 9780814432808
- Title
- The Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Author
- Steve Curtin
- Publisher
- AMACOM
- Publication year
- 2013
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 0814432808
- ISBN 13
- 9780814432808
- Item weight
- 349 grams
- Dimensions
- 229x152x13 mm
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary.
If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.
The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as:
- Expressing genuine interest
- Offering sincere compliments
- Sharing unique knowledge
- Conveying authentic enthusiasm
- Providing pleasant surprises
- Delivering service heroics when needed
Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
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About the Author
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Shipping rates from Germany to U.S.A.
| Item | 7 to 10 business days | 5 to 7 business days |
|---|---|---|
| First item | US$ 39.27 | US$ 50.49 |
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Einbeck, Germany 37574
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Garlebsen 48
D-37574 Einbeck
Germany
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last update: 01/06/2022
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