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Seller: New Legacy Books, Annandale, NJ, U.S.A.New Legacy Books
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Hardcover
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Seller Inventory # 5FS000001COR
- Title
- Delivering Quality Service
- Author
- Zeithaml, Valarie A.
- Publisher
- Free Press
- Publication year
- 1990
- Condition
- Very Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 0029357012
- ISBN 13
- 9780029357019
Describes the five attributes of quality service and explains how to identify customer expectations
"Synopsis" may belong to another edition of this title.
About the Author
Valarie A. Zeithaml is associate professor at the Fuqua School of Business at Duke University. The recipient of three distinguished teaching awards, Dr. Zeithaml has written articles for the Journal of Consumer Research, Journal of Marketing, and the Journal of Retailing.
"About the title" may belong to another edition of this title.
New Legacy Books
Annandale, NJ, U.S.A.
5-star seller
AbeBooks seller since March 3, 2017
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| Item | 3 to 6 business days | 3 to 5 business days |
|---|---|---|
| First item | US$ 2.49 | US$ 19.98 |
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New Legacy Books, LLC
59 Asbury Road
Hackettstown, NJ U.S.A. 07840