Delivering Quality Service. This item is unavailable.
51 ratings by Goodreads
Language: English
Published by Free Press, 1990
- Hardcover
- Used
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
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Unavailable
Hardcover
Condition: Used - Very good
US$ 4.95
Item description from seller
Fast Free Shipping – Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
Seller Inventory # GWV.0029357012.VG
- Title
- Delivering Quality Service
- Author
- Zeithaml, Valarie A.
- Publisher
- Free Press
- Publication year
- 1990
- Condition
- very_good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0029357012
- ISBN 13
- 9780029357019
Describes the five attributes of quality service and explains how to identify customer expectations
"Synopsis" may belong to another edition of this title.
About the Author
Valarie A. Zeithaml is associate professor at the Fuqua School of Business at Duke University. The recipient of three distinguished teaching awards, Dr. Zeithaml has written articles for the Journal of Consumer Research, Journal of Marketing, and the Journal of Retailing.
"About the title" may belong to another edition of this title.