This classic is the definitive book written about Dr. Deming and his work. The author and Dr. Deming were friends and colleagues who worked together to be sure that readers would clearly understand the principles and philosophy developed and taught by Dr. Deming over the course of a half century. The book begins with a first-rate historical perspective and then goes on to explain the basic tenets of the Deming philosophy, including such topics as The Fourteen Points, The Deadly Diseases, The Obstacles, and the System of Profound Knowledge (updated shortly before Deming's death in 1993). Dr. Neave has powerfully communicated both the message and its importance to the business world of today

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