Deming Management at Work

This sequel to The Deming Management Method (250,000 copies in print) offers "a ready reference for those seeking down-to-earth data on the wrenches and rewards of an ongoing commitment to excellence."--Kirkus Reviews.

In her earlier The Deming Management Method (Putnam, 1986), Walton examined the principles of W. Edwards Deming that had revitalized Japanese industry. Now, she looks at the Deming method as applied at Florida Power & Light, Hospital Corporation of America, Tri-Cities Tennessee, Bridgestone (USA), Globe Metallurgical, and the U.S. Navy. Similar to Andrea Gabor's The Man Who Discovered Quality ( LJ 9/15/90), Walton's book discusses fewer cases in greater depth. Either book would be a good addition to business collections. Like The Deming Management Method, Aguayo's book covers Deming's 14 points of management but contains more analysis of how those ideas can be put to use. Both present Deming's theories clearly, but if Walton's book is not already owned, Aguayo's would be the best choice. A comprehensive business collection may want all four books, but small collections can limit themselves to one each on the practical and theoretical approaches to Deming's method.
- Michael D. Kathman, St. John's Univ., Collegeville, Minn.
Copyright 1990 Reed Business Information, Inc.