Deming's 14 Points Applied to Services (Quality and Reliability)

Rosander, Arlyn Custer; Rosander, A. C.

ISBN 10: 0824785177 / ISBN 13: 9780824785178

Published by CRC Press, 1991

Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail. Seller Inventory # OTV.0824785177.VG

Synopsis:

Applying W. Edwards Deming's authoritative 14 Points to the service industries, this essential guide reveals how to maintain a competitive edge in industry via quality service…emphasizing the importance of safety and zero human error in improving services. Deming's 14 Points Applied to Services offers a program for implementing quality control techniques…from evaluating and training workers to setting long-term goals and company-wide policies…and shows how to establish a valid quality service program; eliminate barriers within and among corporate departments; encourage desirable behavior in salespeople, clerks, attendants, and other service personnel; meet customers, demands rapidly and accurately; save time and money by reducing rework; and utilize ideas generated by employees and clients.

Bibliographic Details

Title: Deming's 14 Points Applied to Services (...
Publisher: CRC Press
Publication Date: 1991
Binding: Hardcover
Condition: very_good