Design Issues for Service Delivery Platforms : Incorporate User Experience: A Grounded Theory Study of Individual User Needs

Bergaus, Martin

ISBN 10: 3658105402 / ISBN 13: 9783658105402

Published by Springer Vieweg 2015-07, 2015

About this Item

Seller Inventory # 6666-IUK-9783658105402

Bibliographic Details

• Title: Design Issues for Service Delivery Platforms : Incorporate User Experience: A Grounded Theory Study of Individual User Needs
• Publisher: Springer Vieweg 2015-07
• Publication Date: 2015
• Language: English
• ISBN 10: 3658105402
• ISBN 13: 9783658105402
• Binding: PF
• Condition: New

About this title

Synopsis

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

About the Author

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.