Design for Six Sigma for Green Belts and Champions: Applications for Service Operations-foundations, Tools, Dmadv, Cases, and Certification

Most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma® Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.

HOWARD S. GITLOW is Executive Director of the University of Miami Institute for the Study of Quality in Manufacturing and Service and Professor of Management Science, University of Miami, Coral Gables. As Visiting Professor at the Science University of Tokyo, he studied Quality Management with Dr. Noriaki Kano. A Six Sigma Master Black Belt and Fellow of ASQC, he has consulted on quality throughout the Fortune 500. He has co-authored eleven books, including Six Sigma for Green Belts and Champions, Quality Management 3^rd ed., and The Deming Guide to Quality and Competitive Position (Prentice Hall).

 

DAVID M. LEVINE is Professor Emeritus of Statistics and Computer Information Systems at Bernard M. Baruch College (CUNY). A leading innovator in statistics education, he has co-authored several best-selling textbooks. Levine also co-authored Six Sigma for Green Belts and Champions, and recently wrote Even You Can Learn Statistics, both published by Prentice Hall.

 

EDWARD A. POPOVICH is former Vice President of Enterprise Excellence at Boca Raton Community Hospital, brought on board to introduce Six Sigma as it began its planning for a new community-affiliated teaching hospital and medical center. As President of Sterling Enterprises International, he consulted widely on organizational effectiveness, Six Sigma and other quality systems, customer support, service leadership, business improvement, reengineering, Total Quality, organizational change, and statistical/technical analysis. His clients have included GE, Motorola, Lockheed Martin, Johnson & Johnson, Intuit, Sony, BellSouth, First Data, NCR, JP Morgan, Intuit, Wachovia, A & P, and Samsung.